1. Returns Eligibility

1.1. Timeframe: You have 10 calendar days from the date of delivery to initiate a return request for eligible items.

1.2. Condition: To be eligible for a return, the item(s) must be unused, in their original packaging, and in the same condition as when you received them.

2. Non-Returnable Items

2.1. Certain items are not eligible for return or refund, including but not limited to:

• Items marked as final sale.
• Customized or personalized products.
• Items damaged or altered after delivery.
• Perishable goods.
• Gift cards.

3. Return Process

3.1. Contact Us: To initiate a return, please contact our customer support team at [email protected] or +1-(647)-834-1644 to request a return authorization (RA) number.

3.2. RA Number: You will be provided with an RA number and instructions on how to return your item(s).

3.3. Packaging: Ensure that the item(s) are securely packaged to prevent damage during transit.

4. Refunds

4.1. Refund Method: Once we receive and inspect your returned item(s), we will process your refund using the same payment method used for the original purchase. Refunds may take [5] business days to appear in your account.

4.2. Restocking Fee: A restocking fee may apply to some returns, and we will inform you of any applicable fees during the return authorization process.

5. Return Shipping

5.1. Return Shipping Cost: You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped).

6. Damaged or Defective Items

6.1. Inspect Upon Delivery: Please inspect your order upon delivery. If you receive damaged or defective items, contact us immediately to arrange for a replacement or refund.

7. Contact Us

If you have any questions or need assistance with the return process, please contact our customer support team at [Contact Email][email protected] or +1-(647)-834-1644.